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MAIA Plus – The Next Level of Automation in ServiceDesk Plus

Find out how AI in ServiceDesk Plus can accelerate ticket resolution and significantly reduce your technicians workload.

28.04.2026 at. 11:00 CET

Why is it worth attending the webinar? 

Curious how AI can transform the way ServiceDesk Plus works? Join our experts as they showcase the key capabilities of MAIA Plus and explore its real-world benefits, challenges, and impact on your daily IT operations.

The webinar will be led by the creator of MAIA Plus, Stanisław Rogasik - giving you a unique opportunity to gain first-hand insights and ask your questions directly to the expert behind the solution.

AGENDA

What is Maia Plus?

MAIA Plus takes ManageEngine ServiceDesk Plus to the next level! Using Artificial Intelligence and Machine Learning, it:

• Automates ticket handling faster resolutions
• Intelligently assigns tickets to the right technician every time
• Delivers instant access to organizational knowledge
The outcome? Reduced response times, happier users, and a more efficient support team 

 

Why MAIA AI is important

How does MAIA help in the daily work of the Helpdesk?

• MAIA utilizes the RAG mechanism -  a controlled knowledge base from which it retrieves relevant content fragments and generates answers based on them. This allows the assistant to answer not only "how-to" questions but also queries regarding documents and procedures specific to your company. 
• MAIA is directly synchronized with the internal knowledge base, so there is no need to maintain documentation elsewhere
• Fewer escalations, consistent responses, better quality information right from the front line.
• Automated first response reducing technician Workload

Why MAIA Plus over other AI?

What are the requirements to run MAIA Plus?

MAIA AI Data processing - How does it work?

Live Demo presentation and Use-cases

MWT Solutions SA

stanislaw rogasik

Stanisław Rogasik

Head of Product Management

 

Contact us

If you want to learn more, submit the form or contact us via email: contact@maiaplus.eu